Frequently Asked Questions
Everything you need to know about shopping with Boden.
What are your UK delivery options and timeframes?
Standard delivery takes 3-5 working days and is free on orders over £50. We also offer Next Day Delivery for orders placed before 7pm Monday to Friday.
How do I return an item and is it free?
Returns are easy and free of charge within the UK. Simply use the pre-paid Royal Mail or Evri return label included in your parcel and drop it off at a designated point within 90 days.
What is the '365-day Quality Guarantee'?
We pride ourselves on the quality of our clothes. If an item doesn't live up to your expectations, you can return it for a replacement or account credit for up to 365 days from the date of purchase.
How do I find the right size?
Each product page features a detailed 'Size & Fit' guide. We provide garment measurements and a 'Fit Finder' tool to help you choose the best size based on your height, weight, and age.
Can I amend or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we have a very small window to make changes. Please contact our Customer Service team via phone immediately if you need to cancel an order.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. We also offer Klarna for 'Pay in 3' or 'Pay in 30 days' options.